Customer Terms

Revised draft for counsel review · Effective date: [EFFECTIVE DATE]

Published webpage-copy version: customer-terms-2026-09-30-revised-packet-v2

1. Matching service

Cuanto Sale PR helps customers describe a need, identify potential contractors, request or receive quotes, and compare responses. We are not the contractor performing the work and are not the contractor's employer, agent, insurer, surety, or guarantor. Unless we expressly state otherwise for a future service, we are not a party to the work or services contract a customer enters into directly with a contractor.

2. Eligibility and authority

You must be at least twenty-one (21) years old or otherwise have sufficient legal capacity under applicable law to accept these terms. If you request work for property, a business, or another person, you represent that you have authority to request quotes and authorize request-related contact.

3. Not for emergencies

Cuanto Sale PR does not provide access to emergency services and must not be used for fires, gas leaks, immediate electrical hazards, active flooding, threats to life, safety or property, or other emergencies. In an emergency, call 9-1-1 and/or the appropriate utility or emergency professional.

4. Request information

You agree to provide reasonably accurate information and not to include sensitive information that is unnecessary to obtain a quote. Do not send Social Security numbers, financial account information, passwords, full government identification numbers, medical records, or other highly sensitive information unless strictly necessary and expressly requested through an appropriate channel.

5. Contractor search and credential checks

We may review public records, official sources, contractor websites, and information submitted by contractors. For residential-construction categories covered by Puerto Rico Act 146-1995, our operating policy is not to activate the provider until the applicable DACO contractor registration is checked. For work requiring additional licenses, professional credentials, permits, insurance, or bonds, we may request or verify additional documentation. A check reflects information available on the date reviewed and does not guarantee that a credential remains current or that future work will be satisfactory. Customers should independently re-check credentials and insurance that are material before hiring.

6. Quotes and scope

Quotes may be preliminary and may change after inspection, measurement, diagnosis, scope changes, materials, permits, taxes, or other conditions. Cuanto Sale PR may normalize response formatting to make comparison easier, but the contractor is responsible for price, scope, availability, inclusions, exclusions, and terms. The final work agreement is directly between the customer and contractor.

7. Selection and contact disclosure

By default, we hide the customer's name and phone number from contractors. When the customer selects one or more contractors and affirmatively confirms that contact is desired, we will share only the contact information described on the consent screen with each selected contractor. Silence, non-response, and pre-checked boxes do not constitute consent.

8. Payments

During the pilot, payment for contractor work is arranged directly between the customer and contractor. Cuanto Sale PR does not hold funds, process payment for the work, or guarantee refunds. If we later offer payments, deposits, financing, guarantees, or purchase protection, separate terms will apply before those features are used.

9. Prohibited conduct

You may not use the service for fraud, harassment, impersonation, illegal requests, improper collection of personal information, quote manipulation, system interference, unauthorized scraping, or activity that violates third-party rights or law.

10. Automated tools

We may use software and automated tools, including artificial-intelligence tools, to classify requests, identify missing information, summarize text, normalize quotes, assist with ordering candidate matches, and detect abuse. These tools support the workflow; they do not make the customer's final contractor-selection decision. Hiring decisions remain with the customer.

11. Privacy

Our handling of personal information is described in the Privacy Policy. Acceptance of these terms does not replace separate notices or consents that may be required. Where a third party such as WhatsApp transports a conversation, its terms and policies also apply.

12. Contractor relationship and disputes

Any agreement about work, price, changes, warranties, damage, permits, schedule, materials, and remedies is between the customer and contractor. You may report fraud, safety concerns, or platform-rule violations to us. Nothing in these terms waives rights or remedies that cannot legally be waived, including rights before DACO or other competent authorities.

13. Availability and disclaimers

The service is offered subject to availability. We may suspend, modify, or discontinue features and do not guarantee any specific number of contractors, quotes, or responses. We do not guarantee the absolute accuracy of third-party sources or a contractor's performance, solvency, conduct, or outcome.

14. Limitation of liability

To the maximum extent permitted by law, Cuanto Sale PR will not be liable for loss caused by a contractor's performance or nonperformance, disputes under a customer-contractor contract, or indirect, incidental, special, or consequential loss arising from use of the service. This clause does not limit liability that cannot legally be limited or nonwaivable consumer rights.

15. Intellectual property

Cuanto Sale PR software, design, original content, marks, and materials are protected by applicable law. You retain rights you have in content you submit and grant us a limited, non-exclusive license necessary to process it and provide the requested service.

16. Suspension or termination

We may limit or suspend access for fraud, security risk, abuse, violation of these terms, or legal noncompliance. Customers may stop using the service at any time.

17. Governing law and forum

These terms are governed by applicable Puerto Rico law and applicable federal law. Unless applicable law requires another forum, a dispute with Cuanto Sale PR may be brought in a court of competent jurisdiction in Puerto Rico. This does not prevent complaints to DACO or another agency with jurisdiction.

18. Changes and electronic assent

We will publish the current version and effective date. When a material change affects future use that requires renewed assent, we will seek it before applying the change to that use. We will keep reasonable records of the accepted version, date, time, and consent event where appropriate.

19. Contact

[LEGAL ENTITY NAME] d/b/a Cuanto Sale PR | [PHYSICAL POSTAL ADDRESS] | [SUPPORT EMAIL] | Privacy: [PRIVACY EMAIL].